myr33 Privacy Policy

To provide a complete service and comply with international licensing requirements, myr33 collects several categories of information from users. This collection is done directly from you or automatically when you use our platform.

Information you provide directly:

• Full name as stated in official documents
• Date of birth for age verification of 21 years
• Identity card number (MyKad) or passport
• Email address and mobile phone number
• Financial information for deposit and withdrawal requirements
• Account password in hashed form

Information collected automatically:

• IP address and device information
• Session log data including login time and game activity
• Browser and operating system information
• Cookie data and session identifiers

myr33 uses the information collected solely for legitimate purposes required in platform operations. We do not use your data for any purpose not stated here without obtaining your consent first.

• Verifying user identity during registration and KYC processes
• Processing deposits and withdrawals through supported payment methods
• Detecting and preventing fraud, money laundering and other illegal activities
• Providing effective customer support in Bahasa Melayu and English
• Sending important notifications related to your account and transactions
• Complying with legal obligations and international licensing regulatory requirements
• Improving user experience through analysis of platform usage patterns
• Implementing responsible gambling programmes including age restriction enforcement

myr33 does not sell or disclose users' personal information to third parties except in the circumstances set out below. Every third-party service provider we engage is required to comply with data protection standards equivalent to our policy.

Circumstances where disclosure is permitted:

• Payment processors that require your information to complete transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency
• Recognised KYC identity verification service providers
• Regulatory bodies or legal authorities when required by court order or licensing requirements
• Technical partners providing platform hosting infrastructure and security
• Fraud prevention agents in the context of investigating fraud or hacking activity

In all cases of disclosure, myr33 only provides the information strictly necessary for that purpose. Broader disclosure will not occur without notifying users unless prohibited by law.

User data security is myr33's top priority. We invest in strong technical and organisational measures to prevent unauthorised access, loss, alteration or disclosure of data.

• SSL/TLS encryption for all data communications between client and server
• Passwords stored in hashed format using secure encryption algorithms
• Role-based access controls — only authorised staff can access sensitive data
• 24/7 security monitoring to detect threats and anomalies
• Security audits and penetration testing conducted periodically
• Encrypted data backups stored at secure off-site locations

While we take all reasonable measures, no system is one hundred percent free from risk. Users are also responsible for maintaining the security of their own myr33 account password and not sharing login information with any party.

myr33 uses cookies and similar tracking technologies to improve platform functions and user experience. Cookies help us identify your active session, save your preferences and analyse usage patterns.

Types of cookies we use:

• Essential Cookies — Required for basic platform functions such as login session verification. Cannot be disabled.
• Preference Cookies — Saves your settings and preferences so your experience is more consistent on each visit.
• Analytics Cookies — Helps us understand how users interact with the platform so we can make improvements.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent you from fully accessing the features of the myr33 platform.

myr33 recognises and respects users' rights regarding their personal data. You may submit a request relating to the following rights at any time by contacting our customer support.

myr33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or to comply with applicable legal obligations and licensing requirements.

Active account data is retained throughout the period your account is active and for a specified period after account closure to meet international licensing audit and reporting requirements. Financial transaction data is retained for the period required by the relevant regulatory body.

Once the retention period has ended and there is no legal requirement for continued storage, your data will be permanently deleted or anonymised using procedures established by our security team.

myr33 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to users via their registered email or an in-platform notification at least seven days before the changes take effect.

The latest effective date will always be shown at the top of this document. Continued use of the myr33 platform after the effective date of any changes is considered your acceptance of the updated terms.

If you have any questions or concerns, or wish to submit a request relating to your personal data, the myr33 customer support team is ready to assist through the following channels:

• Live chat 24/7 on the myr33 platform — immediate response in Malay and English
• Email: [email protected]

Privacy rights requests will be processed within a reasonable timeframe. Our team may require identity verification before processing any data access or deletion request to ensure the security of your account.